Enter Portal

Privacy Policy

How your data is guarded in the shadows.

Privacy Policy

Last updated:

This Privacy Policy explains how Shadowfang Labs (“Shadowfang,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, use the client portal, place shop orders, or otherwise interact with us (collectively, the “Services”).

Table of Contents
  1. 1. Scope
  2. 2. Information We Collect
  3. 3. How We Use Information
  4. 4. Legal Bases (EEA/UK)
  5. 5. Sharing & Service Providers
  6. 6. Cookies & Analytics
  7. 7. Data Retention
  8. 8. Your Choices & Rights
  9. 9. Security
  10. 10. Children’s Privacy
  11. 11. International Transfers
  12. 12. Third-Party Links
  13. 13. Changes to this Policy
  14. 14. Contact

1. Scope

This Policy applies to information collected through our website, client portal, shop, and direct communications related to our Services.

2. Information We Collect

  • Information you provide: name, email, messages, project details, brand assets, billing/shipping info (for shop orders), and client-portal credentials.
  • Automatic data: IP address, device/browser, referral URLs, pages viewed, and basic usage analytics collected via cookies or similar tech.
  • Payments: processed by third parties (e.g., Stripe, PayPal, or Fourthwall). We receive limited payment metadata, not full card numbers.

3. How We Use Information

  • Provide, maintain, and improve the site, client portal, shop, and studio services.
  • Respond to inquiries, prepare quotes/SOWs, fulfill projects, and manage invoices.
  • Security, fraud prevention, debugging, and legal/compliance purposes.
  • Optional marketing with your consent (you can opt out anytime).

5. Sharing & Service Providers

We share information with trusted providers who process data for us under agreements, such as:

  • Hosting, email, client portal, analytics, and error monitoring.
  • Payment processors and e-commerce/fulfillment (e.g., Fourthwall).
  • Legal or governmental authorities when required by law.

We do not sell personal information. We do not “share” personal information for cross-context behavioral advertising as defined by the CPRA.

6. Cookies & Analytics

We use cookies and similar technologies for core site functions and basic analytics. You can manage cookies in your browser settings and, where available, via our cookie banner/preferences.

7. Data Retention

  • Contact and project records: typically up to 24 months after last activity.
  • Invoices, contracts, and tax records: 7 years or as required by law.
  • Shop orders: retained per fulfillment and accounting needs.

When no longer needed, we delete or de-identify data.

8. Your Choices & Rights

  • Opt out of marketing emails via unsubscribe links or by contacting us.
  • Request access, correction, or deletion of your information by emailing umbrahq@shdwfanglabs.com.
  • If your jurisdiction provides specific rights (e.g., GDPR/UK or certain U.S. states), we will honor applicable requests.

9. Security

We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure.

10. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it.

11. International Transfers

If you access the Services from outside the United States, your information may be processed in the U.S., where laws may differ from those in your jurisdiction.

13. Changes to this Policy

We may update this Policy. The “Last updated” date reflects the latest changes. Your continued use of the Services after changes means you accept the revised Policy.

14. Contact

For questions or privacy requests, email umbrahq@shdwfanglabs.com or use the contact form.